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Press ReleaseWintouch eCRM 6.0 integrates CMS400 manufacturing ERP

Costa Mesa, CA – March 25, 2004 – Touchtone Corporation, a leading developer of native OS/400 software for the IBM iSeries – AS/400 announced that integration to the popular CMS400 Manufacturing ERP software is available with Wintouch eCRM in version 6.0.

Any data from the CMS400 software can be imported into Wintouch eCRM screens where it can be used to have an impact on the business and improve customer service. A user can tell the customer where in the production line their order is, or what part numbers are on order, or when their order shipped and by what carrier.

A user can see which sales orders processed today, by customer, or by sales region or product. And the Wintouch project team can make this information available online, for customer self-service! This information can translate to better customer service, lower costs, and increased business from happy customers.

Other new features of Wintouch 6.0 include: Integration to Lotus Notes; “drag-n-drop” web forms creation; PDA access to web forms, AS/400 applications and data; customizable web portals that blend seamlessly with clients’ websites; “click of an icon” importing of data directly into Wintouch and schedule activities at the same time; “click of an icon” integration with MapQuest; and searchable help files.

Wintouch is a complete CRM solution designed specifically for the iSeries to enable smoother, more cost-effective integration with legacy OS/400 ERP systems and other back end AS/400 applications.

Over the years, Touchtone has built a solid reputation for rapid integration and deployment, as well as, cost-effective customization to each business’ unique needs and industry specifications. Touchtone places an emphasis on maintaining a high level of customization in Wintouch – on the user level and on the organizational level.

A key strength of Wintouch is its ease of integration with existing iSeries software applications including those built internally by an organization or “homegrown.” Touchtone’s OS/400 expertise results in significant cost savings for customers by extending the lifespan of legacy hardware and software.

About Touchtone
Touchtone Corporation is located in Southern California with over 13 years of expertise on the IBM OS/400 operating system and nine a number of years in the CRM arena. Wintouch eCRM was first introduced as a browser-based solution for the iSeries in April 2000 at the “eCRM 2000 Conference and Exhibition.” Prior to that, Wintouch was available as a client/server application. For further information about Wintouch eCRM or Touchtone Corporation, please call (714) 755-2810.