Press Release

Touchtone Partners with GoToMyPC for Real-time Demos of Wintouch eCRM

August 21, 2002 – Costa Mesa, CA – Touchtone Corporation, developer of Wintouch^® eCRM for IBM iSeries – AS/400 servers, announced an agreement with Expertcity, Inc., the leading provider of Web-based remote-access and customer-support technologies, to use GoToMyPC™ a remote-access service for live, online demonstrations of Wintouch eCRM. Expertcity's award-winning screen-sharing technology – GoToMyPC – enables users to view and control a remote computer.

"Until recently, we had been using another online solution to demonstrate Wintouch, but remote viewers were frustrated with the time lag between our active desktop demonstration and what they were able to see online. In addition, we often lost our connection during critical demonstrations and were dissatisfied with the vendor’s customer support," remarked Rich Hall, Vice President of Sales and Marketing at Touchtone.

"Needless to say, our sales prospects began to get the impression that our product was the problem not the online host – this was not a good performance for any Customer Relationship Management solution." Touchtone’s sales team extensively researched the available options and selected GoToMyPC as the best solution currently available – by far ahead of any of its competitors.

"GoToMyPC access is simple, quick and consistent. Now we are able to quickly and easily demonstrate Wintouch eCRM to prospects around the world. GoToMyPC virtually eliminated the lag time from our demonstration to what our prospects see," stated Touchtone’s Channel Manager, Alli Breton. "We highly recommend the solution to all of our partners, customers and prospects – not just for an online demo of Wintouch but for all of their remote-access and internal training needs."

About Expertcity, Inc. and GoToMyPC™

Expertcity, Inc. is the leading provider of Web-based remote-access technologies. Founded in 1997, Expertcity services more than 800 corporate clients. The company is privately held with headquarters in Santa Barbara, California. Expertcity's award-winning screen-sharing technology – GoToMyPC – enables users to view and control a remote computer. FREE 14-day trial of GoToMyPC.

About the IBM iSeries

The IBM iSeries – AS/400 has always offered ease of use and speed of integration, plus it needs fewer IT resources than any OS in use today. For over 10 years, IBM iSeries has been one of the most stable, secure, virus- and least hacked operating systems in computer history, used by over 250,000 companies.

About Wintouch eCRM

Wintouch is an enterprise-wide, browser-based CRM solution designed specifically for IBM iSeries – AS/400 servers. Wintouch is the premier CRM application for companies using AS/400 ERP, legacy and green screen back-end applications, which need to grow revenue, improve customer service and cut costs.

About Touchtone Corporation

Touchtone Corporation has developed software solutions for the IBM iSeries – AS/400 for over ten years. In addition to Wintouch eCRM, Touchtone offers ThinView^®, a Web-to-Host and 5250 terminal emulation solution, and QuestView^®, the leading AS/400 database tool. Touchtone customers include Fortune 500 companies, non-profit organizations as well as businesses with as few as 100 employees.

For additional information about Wintouch or other Touchtone products, please visit TouchtoneCorp.com or call (714) 755-2810.

Wintouch, QuestView and ThinView are registered trademarks of Touchtone Corporation.

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