Customer Service

Organize, oversee, and automate parts of your customer service process with a customizable workflow.

Service Ticketing

Customize service stages, ticket cards, sorting, and views for various organizational levels.

Reported (16)

Avg. Time Elapsed | 2 days

#10000228

Broken Part

Product 1

4 days

#10000259

Damaged In Transit

Product 3

1 days

#10000248

Software Issue

Service A

2 days

In Progress (24)

Avg. Time Elapsed | 5 days

#10000213

Sofware Issue

Service B

6 days

#10000232

Factory Defect

Product 2

3 days

#10000254

Broken Part

Product 3

1 days

Resolved (53)

Avg. Time Elapsed | 8 days

#10000230

Integration Issue

Service A

4 days

#10000250

Broken Part

Product 1

1 days

#10000242

Damaged In Transit

Product 1 | Product 2

2 days

Qualification (97)
Potential Revenue | $2.9 m
Extentic Corporation
$190k
Product 1 | Product 2 | Service A |Service B
ES
4 days
Cogmatics Inc.
$175k
Product 1 | Product 3 |Service B
ES
1 days
Central Aspect
$170k
Product 1 | Product 2 | Service A
ES
2 days
Demo (44)
Potential Revenue | $1.7 m
Quadura
$210k
Product 2 | Service B
ES
6 days
Material.ly
$180k
Product 2 | Product 3 | Service A
ES
3 days
Micrograph & Industrials
$165k
Product 3 | Service A | Service B
ES
1 days
Negotiation (23)
Potential Revenue | $1 m
Computing Key
$140k
Product 1 | Product 3 | Service A
ES
4 days
River Valley Services
$125k
Product 2 | Service A | Service B
ES
1 days
Bluebox Services
$70k
Product 1 Service B
ES
2 days
Won (11)
Potential Revenue | $635 k
Product Loft
$150k
Product 1 | Product 2 | Service B
ES
4 days
Trafficlytics
$120k
Product 1 | Service A
ES
1 days
Sleek Supplies
$70k
Product 1 | Product 2
ES
2 days

Web Forms for Support Requests

Wintouch's customizable web forms can serve as a portal for your customers to report issues and request service. Support tickets are created, automatically assigned to a support team member, and sends the customer an automated email confirmation with their support ticket number.

Monitor Your Support Process

Analyze your support process with the support ticket overview and reporting tools. Measure and track:

Which stages are the most effective?
Which support teams/members are most efficient?
What percent of support tickets are resolved?
What is the average time until resolution?

Collaborate on Support Tickets

Task management keeps each support ticket organized when multiple team members or teams are required. Tasks can be automatically or manually created and assigned to one or more team members.

Add Automation to Your Support Process

Automation can improve various aspects of your support process and customer experience:

Email status updates to customers.
Remind the support team of stalled tickets.
Create & assign standard tasks for various situations.

Customer Service

Service Ticketing

Web Forms for Support Requests

Monitor Your Support Process

Collaborate on Support Tickets

Add Automation to Your Support Process

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